Well Traveled Kits

Refund & Return Policy

Effective Date: July 3, 2026

At Well Traveled Health, LLC ("Well Traveled Health," "we," "our," or "us"), we want you to shop with confidence. Because our travel health kits contain over-the-counter medications, first aid supplies, and personal care products, we have established the following return policy to protect the health and safety of all customers.

By placing an order through https://www.welltraveledhealth.com, you agree to this Refund & Return Policy.

Our Commitment

We carefully inspect every order before it leaves our facility. If there is ever a problem with your order, we encourage you to contact us, and we will work with you to find an appropriate solution.

Returns

Each travel kit is packaged with a tamper-evident safety seal.

For the health and safety of our customers, travel kits cannot be returned once the safety seal has been broken, removed, or otherwise tampered with.

This policy helps ensure that every customer receives products that have not been opened or handled after leaving our facility.

Eligible Returns

A return may be eligible if:

The travel kit is unopened.
The tamper-evident safety seal remains fully intact.
The return request is submitted within 14 days of delivery.
The product is returned in its original condition.

Customers are responsible for return shipping costs unless the return is the result of our error or a damaged shipment.

Returned items must be received and inspected before any refund is issued.

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

Any travel kit with a broken or removed safety seal.
Opened or used over-the-counter medications.
Opened first aid supplies.
Opened personal care products.
Products that have been damaged after delivery through misuse, improper storage, or normal wear and tear.
Gift cards, if offered.

These limitations help protect the safety and integrity of the products we provide to every customer.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains the wrong item, or is missing an item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number.
A brief description of the issue.
Photographs of the product.
Photographs of the shipping packaging, if applicable.

If we determine that the issue resulted from shipping damage or an error on our part, we will work with you to provide an appropriate remedy, which may include a replacement, refund, or other solution at our discretion.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow several business days for your financial institution to process and post the refund after it has been issued.

Original shipping charges are non-refundable except when the refund results from our error or a damaged or defective shipment.

Order Changes and Cancellations

Because we begin processing orders promptly, requests to modify or cancel an order cannot be guaranteed.

If you need to make a change, please contact us as soon as possible after placing your order. We will make reasonable efforts to accommodate your request if your order has not yet entered the fulfillment process.